You can expect an email from about your case within 10 days, though sometimes it takes longer. Your case will be sent to our dedicated team for review. If you submit a chargeback for a refund outside of our refund policy, we may take one of the following actions: To appeal, select the available method to contact us here, fill out the webform, and select Send. If you think the ban, lock, or suspension on your EA Account was a mistake, you can appeal the decision.

Think your account was hacked? Follow our steps to help re-secure your account.

Choose Ban history to see details on current and past bans and suspensions.

Otherwise, it might go into your Spam folder.

If you have a lock, ban, or suspension on your EA Account, on a specific game, or for your device, we may email you from This is our official email account, so make sure you add it to your contact list. We’re here to help with genuine challenges, so please only contact us after you’ve reviewed the EA Rules of Conduct. Disagreeing with a suspension or ban isn’t fair play unless you truly believe you haven’t broken the rules. Find out why we issue bans or suspensions and how to submit an appeal if you think we’ve made a mistake.ĮA’s Positive Play Charter and User Agreement expect players not to improperly use in-game support buttons or file false reports to EA staff.

Ultima online exploits